• Online access anyday, anytime, anywhere There are no holidays at e-Mitra.
  The service is available to you 24 hours a day, 7 days a week, 365 days a year. If you have access to the internet, you can conduct utility bill transactions.
  
   
• E-mail notification
  The login ID and password required for availing services of e-Mitra is sent to the email address given by the user at the time of registration.
  
   
• Customer support
  We are committed to making bill payment easier for you. In case of any queries login to emitra.gov.in and send us an e-mail through feedback form. You can also send us your queries at support@emitra.gov.in. Your emails will be responded to within the next working day.

• Notified by mail to any citizen logged in for the first time to the e-Mitra Application through Internet.
• Conveyed to the citizen when he gets registered for the first time at the KIOSK.
• Registration Id is mandatory for any citizen to avail any of the services through Internet (e-Mitra website).

1. Citizen can check the status of previously availed services just by logging in / stating his registration ID/Token ID at the KIOSK/Internet.
2. After receipt of the payment and enclosures for any service , the citizen is given a unique token ID .
3. Token Id is unique for every service .
4. Registration Id is useful for backtracking of token id
    

1. Citizen connects to Internet.
2. Browse the home page of e-Mitra web site
3. Select registration
4. Fill the online registration form
5. Payment is done through credit card or net banking
6. Submit the form
7. The registration id & password with the receipt of payment will be mailed to the user's e-Mail account.
8. Registration ID is a must for the citizen to avail any service at the KIOSK.
9. The Id would be deactivated in case the citizen does not respond to the mail within 15 days.

Availing new service through Internet:

1. Citizen connects to Internet.
2. Browse the home page of e-Mitra web site
3. For availing the service citizen has to select sign-in.
4. Enter registration id & password in the respective fields.
5. A list of departments will be displayed.
6. Citizen can choose the desired department & it's service.
7. An application form will be displayed in browser window.
8. user fills this online form and pays the fees (if any) through credit card or net banking.
9. Submit the form.
10. The token id will be generated and will be mailed to the citizen's e-Mail account.
11. A message will pop up that citizen has to submit the required documents in the specified number of days to the concerning department other wise his token Id will be expired.
12. Citizen can also take the print out of receipt.
13. Citizen has to submit the enclosures (if any) at KIOSK / department through token id receipt.

• Click on Sign Me Up .
• After entering personal information, you are required to enter key information for the services for which registration is to be made.
  If you want to add multiple services in your profile click on Add More Services Button. Key information for each service will be validated with our database and only services having valid keys will be added in your profile.
• On clicking Register Me button, you will be registered for availing the services of e-Mitra and your login Id and password will be sent to your email account given at the time of registration. The password can be changed by the user, anytime.
• Payment can be made for registered services only. Services can be added or deleted by the user, any time.

• Sign-in using the unique user-id and password.
• Click on the Services Option.
• Select the Department and service for which payment is to be made. After clicking on Next Button, details of respective services are displayed on the screen.
• Confirm that the details on the latest unpaid bills shown online match with the physical bills received by you.
• Select the bill for which payment is to be made.
• On pressing more payment button, user can add payment of different services to his/her payment basket.
• Choose mode of payment i.e. Credit Card or Net banking facility.
• Enter Credit card details / user-id and password for banking facility, whichever is applicable.
• Confirm the details like Bill number and amount displayed on the screen.
• Click "Make final payment" button.
• Note down the details of payment and print receipt from the website for future reference.

• Credit Cards (Master / Visa)
• Net-Banking facility (Presently only ICICI's Infinity is available for ICICI account holders).

e-Mitra is password protected i.e. the access to the service or to any of your personal or financial information on the web-site is provided only if a user provides the valid Login Name and Password.

Further, all Online Information Exchange is Encrypted. Unlike normal Internet communication, information provided to us at our website is sent in a "secure session" established with Secure Sockets Layer (SSL technology). SSL technology secretly encodes the information that is sent over the Internet between your computer and our website. The encryption is done using 128-bit RC4 encryption, the maximum level of encryption possible on Internet.